Services: We Can Help

What do I do if I have a mental health emergency?

A mental health emergency is when the symptoms of the mental illness are so severe that the person is afraid that that he or she can be harmed by not getting help, or that any other person would think that not getting immediate help would:

  • Put a person’s health at serious risk
  • Cause harm to a person’s body functions
  • Cause harm to a body part or organ

If you have a mental health emergency, you should do one of the following:

  • Call your local mental health center at any time
  • Call your individual provider if you have one
  • Call the NBHP toll-free number. This number is available 24 hours a day, 7 days a week:
    1-888-296-5827
  • Go to the nearest emergency room
  • Call 911

You do not need prior approval to get emergency services. You can get emergency services from any hospital or qualified provider emergency rooms in your area.

If you are outside the counties in the NBHP service area when you have an emergency, go to the nearest emergency room. Show them your Medicaid card and tell them to contact NBHP by calling

1 888-296-5827
TTY (800) 432-9553

What happens when the emergency is over?

You may need services after the emergency is over to help you stay stable or improve your mental health condition. This is called Post Stabilization Care. Post stabilization services are inpatient and outpatient services provided just after an emergency. There is no charge for the services you get to keep you stable after the emergency.

For more information on post-stabilization services, please reference our policy here.


NBHP Area Hospitals


Centennial Area

  • Brush:
    East Morgan County Hospital
    2400 West Edison
    Brush, CO
  • Burlington:
    Kit Carson County Memorial Hospital
    286 16th Street
    Burlington, CO
  • Cheyenne Wells:
    Keefe Memorial Hospital
    602 North 6th West
    West Cheyenne Wells, CO
  • Ft. Morgan:
    Colorado Plains Medical Ctr
    1000 Lincoln Street
    Ft. Morgan, CO
  • Haxtun:
    Haxtun Hospital District
    235 West Fletcher Street
    Haxtun, CO
  • Holyoke:
    Melissa Memorial Hospital
    1001 E. Johnson Street
    Holyoke, CO
  • Hugo:
    Lincoln Community Hospital
    111 6th Street
    Hugo, CO
  • Julesburg:
    Sedgwick County Health Center
    900 Cedar Street
    Julesburg, CO
  • Limon:
    Plains Medical Center
    820 1st Street
    Limon, CO
  • Sterling:
    Sterling Regional MedCenter
    615 Fairhurst Street
    Sterling, CO
  • Wray:
    Wray Community District Hospital
    1017 W 7th Street
    Wray, CO
  • Yuma:
    Yuma Hospital
    1000 W. 8th
    Yuma, CO

Larimer County

  • Estes Park:
    Estes Park Medical Center
    555 Prospect Avenue
    Estes Park, CO
  • Ft. Collins:
    Poudre Valley Hospital
    1024 S Lemay Avenue
    Ft. Collins, CO
  • Loveland:
    McKee Medical Center
    2000 N Boise Avenue
    Loveland, CO
  • Loveland:
    Medical Center of the Rockies
    2500 Rocky Mountain Avenue
    Loveland, CO

Weld County

  • Greeley:
    North Colorado Medical Center
    1801 16th Street
    Greeley, CO